No matter how many trips I make to the country I grew up in, the first wave of humidity, the first smell of an air-conditioned cab, the first sight of my parents’ 12-story apartment block, and the first taste of mom’s herbal chicken soup are never dulled by repetitions.
And prior to arriving at the metropolitan city of Singapore, I enjoy flying through the troposphere and time-zones while most people would cringe at the sound of a 24-hour journey across continents.
Do you dread calling those corporate 1-800 numbers to get answers to questions related to products / services? Do you hate having to provide the same personal info again despite having done so in response to the (forever long-winded) automatic answering system?
While it is still comforting to talk to a living and breathing person, my experience in the last two months communicating with two companies has altered my expectation of customer service. Continue reading →